Privacy Policy

1. Introduction

Kode studio ("we," "us," "our") is a web design and software development studio based in Hyderabad, Telangana, India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website kodestudio.in, request a quote, or purchase a website package through our checkout process. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, phone number, and email address, submitted through our contact form, WhatsApp, or checkout page.
• Order details — the package selected, project notes, and any requirements you share with us.
• Communications — messages exchanged with us over email, WhatsApp, or phone regarding your project.

We do not knowingly collect sensitive personal data such as card numbers, UPI PINs, or banking credentials — these are handled directly by our payment gateway provider, not stored on our servers (see Section 4).

3. How We Use Your Information

We use the information we collect to:

• Process your order and generate invoices;
• Communicate with you about your project, quotes, and support requests;
• Deliver the website, application, or service you have purchased;
• Send order confirmations and payment receipts;
• Improve our website and services; and
• Comply with legal and accounting obligations.

4. Payment Information

Payments made through our checkout are processed via a payment gateway. We store the order reference, amount, transaction ID, payment status, and timestamp in our database to maintain accurate records and generate your invoice. We do not collect or store your card number, CVV, UPI PIN, or net banking credentials — these details are entered directly with our payment gateway partner and are governed by their own security standards and privacy practices.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Payment gateway providers — to process your transaction securely;
• Hosting and infrastructure providers — to operate our website and store order data;
• Service partners — where necessary to deliver a specific inclusion of your package (e.g. third-party API integrations you've requested); and
• Legal authorities — where required by applicable law, regulation, or valid legal process.

6. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep your checkout session active, and understand how visitors use our site (e.g. via analytics tools). You can disable cookies through your browser settings, though some parts of the checkout flow may not function correctly without them.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including SSL/HTTPS encryption on our website, restricted database access, and secure hosting practices. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain order, invoice, and payment records for as long as necessary to comply with tax, accounting, and legal obligations, and to provide ongoing support for your website or application (including the 1-year support period included with your package). You may request deletion of other personal data we hold, subject to these legal retention requirements.

9. Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details in Section 12 below and we will respond within a reasonable timeframe.

10. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: