Refund Policy

1. Overview

We want you to be confident before you check out. This policy explains when a refund is available for Kode studio website packages, custom web app, e-commerce, and Shopify projects, and how the refund process works. It applies to payments made through our online checkout at kodestudio.in.

2. Before Work Begins

If you cancel your order before we have started any design or development work on your project, you are eligible for a full refund of the amount paid, minus any payment gateway transaction charges that may have been deducted by our payment processor.

3. After Work Begins

Once our team has started design, development, or any project work — including planning calls, wireframes, content structuring, or the first design draft — the payment becomes non-refundable in proportion to the work completed. Where only partial work has been completed, we will assess in good faith how much of the package fee corresponds to that work and refund the remaining, unearned portion.

4. Refunds by Project Stage

As a general guide:

• Before any work starts — 100% refund (minus gateway charges).
• After initial design/wireframes are shared — a partial refund may apply, reflecting work already completed.
• After the website/app has been substantially built or delivered — no refund, as the majority of the agreed work has been completed.
• After final delivery and handover — no refund; support issues after delivery are covered under the 1-year free support included with your package, not this Refund Policy.

These stages are a general guide — the exact refund amount for partially completed work will be communicated to you directly and assessed based on the actual work delivered for your specific project.

5. Non-Refundable Items

The following are non-refundable once purchased or incurred on your behalf:

• Domain name registration fees (paid to the domain registrar, not Kode studio);
• Third-party licenses, plugins, or paid assets purchased specifically for your project;
• Hosting costs for any period already used or provisioned; and
• Work explicitly marked as complete and approved by you during the project.

6. Failed & Duplicate Payments

If a payment fails but an amount was deducted from your account, or if you were charged more than once for the same order due to a technical or gateway error, please contact us immediately with your order reference and payment details. We will verify the issue with our payment gateway and process a full refund of the erroneous or duplicate charge.

7. How to Request a Refund

To request a refund, contact us with your order reference number (shown on your invoice) and the reason for your request, via:

8. Processing Time

Approved refunds are processed within 7–10 business days from the date of approval. The refunded amount will be credited back to your original payment method; actual credit timing beyond that point depends on your bank or payment provider.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The policy in effect at the time you placed your order will govern that order.

10. Contact Us

If you have any questions about this Refund Policy, please reach out: